- Survey three: 3AW 693 - Melbourne's number one
- Too late to be watching Patton, Gillard is finished
- Life and death: Why weren't paramedics disturbed during their meal break?
- The contemporary veterans we won't forget
- Touchdown in Tarin Kowt
- Today was medical training
- No tears but plenty of worry for families saying goodbye
- Exit Afghanistan: It’s all about the war
- RSS Syndicate this blog (XML)
What we're talking about
- Jim Roberts on 3AW Online Community GARAGE SALE. Sat. 25/5 9AM start and a 4pm finish. 15 Prue Court Fawkner. Owners are selling everything. Furniture, Clothes, ... more
- Linda on 3AW Online Community MASSIVE GARAGE SALE6A HENTY STREET, RESERVOIR (OPPOSITE MOORE CRESCENT) SATURDAY, 18TH MAY, 2013 8.30AM TO 3.00PM AND AGAIN ... more
- Susan on Soccer should acknowledge 'boneheaded' ... In the last few weeks at Aussie Ball games - Police assaulted, capsicum sprayed used, the one African player you haveis ... more
- Just a number on Life and death: Why weren't paramedics ... 'Get real' and 'Barr'y, the problem is not so much that the crew were having a meal break, but that they had been worked ... more
- IAN on Too late to be watching Patton, Gillard ... This Gillard is a disgrace to Australia. I always voted LABOR ,and never will ever again,she should resign now and never to ... more
- Caught in the crossfire on Life and death: Why weren't paramedics ... We must remember too that the meal windows and mandatory 10hour breakes between shifts were introduced over a couple of ... more
- Gazza on Too late to be watching Patton, Gillard ... Lets hope Richo is right.low wages,no penalty rates,more immigrant workers working for $3 per hour.carnt wait.......... more
- cath on Too late to be watching Patton, Gillard ... I can't take one day more of this incompetent government what a lousy bunch, We can't wait for the ELECTION to put this ... more
- Caught in the crossfire on Life and death: Why weren't paramedics ... And another thing, if the computer aided despatch system we use (AMPDS) was actually up to the task this case would have ... more
- Caught in the crossfire on Life and death: Why weren't paramedics ... This isn't just about us sitting around "feeding our faces" and not responding to cases. This is about fatigue management ... more
- Kirk on Exit Afghanistan: It’s all about the war If the troops decide to stay put and put in more poppy 'seeds' that's their prerogative but when we have to pay for it then ... more
- Jamie on Soccer should acknowledge 'boneheaded' ... Succer sucks anyway. more
- Janet on Life and death: Why weren't paramedics ... No worries mate, at the first sign of something clicking and cracking in their body the first thing people will wish will be ... more
- walter on Too late to be watching Patton, Gillard ... I hope Richo is right. It's about time this hybrid government got the bullet.After their inept governing of our once decent ... more
- Dissatisfied Ambo on Life and death: Why weren't paramedics ... Hello Get Real. It is important that you realise that the meal break provisions which we currently have weren't "imposed" ... more
- Archibald on Soccer should acknowledge 'boneheaded' ... Boneheaded is definitely an understatement. After decades of sports and people's immigration we have no idea any more what ... more
- Dany on Jeff Kennett is in 'the first stage of ... Kennett wants what? He looks so much grey, unshaped and ugly just like his greatest achievement his beloved Fed ... more
- Barry on Life and death: Why weren't paramedics ... I am eager to see the precious and pretentious bunch needing paramedics for themselves and their families. Too easy exacting ... more
- Red on Life and death: Why weren't paramedics ... As a MICA paramedic I leave the radio on during all of my meal breaks simply because AV's call taking and dispatching is ... more
- Ross on Life and death: Why weren't paramedics ... 'Who's really to blame", the call takers follow a set checklist of questions. They are not medically trained and not ... more
Cancer patient told to remove bandanna for licence photo
VicRoads has issued an apology to a woman currently in cancer remission who was told she could not wear a bandanna to cover her bald head while having her driver's licence photo taken.
Yesterday Travis Burns called the Mornings program with Justin Smith to say how staff at Hoppers Crossing VicRoads refused the request from his wife, Liz.
Peter Todd, Executive Director Registration and Licensing at VicRoads said the refusal was an error, and VicRoads' policy allows people to wear headwear in licence photos for both religious or medical reasons.
"VicRoads would like to apologise unreservedly for what has occurred in this case," Mr Todd said in a statement.
"VicRoads policy is that a licence photo does not show the person wearing any head covering, except those wearing religious headgear (providing it does not obscure the face) or who have a medical condition or who are undergoing medical treatment."
Mr Burns told Justin Smith they had tried to escalated the issue, but a supervisor reiterated the VicRoads’ staff member’s refusal to allow the photograph be taken with a bandanna.
"She was crying and I asked to speak to the supervisor, and they said 'No, you've got to take it off'," he said.
"I’m not being racist… (but) how come a Muslim can wear a hijab or a Punjab can wear a turban?"
"It's just over the bald parts of her head, covering her head."
Mr Todd said they have made a personal apology to the woman, and staff have been counselled to 'reinforce' the licence photo policy.
"We have also today issued a state-wide reminder to all customer service centre staff about the licence photo policy to make sure this does not happen again," he said.
LISTEN: 'Travis' speaks with Justin Smith:
@Jane; Clearly, the problem IS with VicRoads. Businesses are responsible for the proper training of all their personnel who have dealings with customers on behalf of the business. This customer has every right to be upset and angry, and she should be adequately compensated for her pain and suffering.Jo Tuesday 25 December, 2012 - 7:27 AM
Hi to all thank you for all your support i hope that the situation i was put in never happens to anyone. Jane Im aware of what you are saying about the one person who served me at vic roads but thats not wear it stopped my first contact was with vic roads customer serviee on the phone who advised me that i couldnt wear it then when i went into.the office again we were told i couldnt wear it and this was confirmed by a superviser so again i think the issue isnt with one person its with the training that is provided to these people. I hope that in your life time you nevet have to deal with this because its not only embarressing but once you remove that one thing that stops people from judging you you will never know how it made me feel.elizabeth burns Monday 24 December, 2012 - 6:17 PM
Before people get over emotional let's look at the facts: VicRoads policy is "...that a licence photo does not show the person wearing any head covering, except those ... who have a medical condition or who are undergoing medical treatment." Clearly the problem is not with VIcRoads just the one individual who did not know the policy properly. Talk about a mob mentality from listeners and other posters.Jane Saturday 22 December, 2012 - 5:05 PM
Cannot beleive VIC Roads Staff did this most insensitive act to this women, as a Breast Cancer survivior, this story brought tears to my eyes. If they had taken the photo of her & put it on her license, evrytime she looked at it, it would have been a reminder of what she is going though!! Pull your socks up VIC Roads!!!Sheryl Saturday 22 December, 2012 - 11:21 AM
Elizabeth Burns is my twin sister. What VicRoad did to her is disgusting and appalling. If they think an apology makes things better they are wrong. My sister was humiliated having to take off her bandana in front of a busy ViCRoads office. What kills me is that after taking the photo with no bandana and having tears in her eyes the customer service officer asked her if she wants to see the photo. That's appalling I say. Anyways I'm gonna stop ranting now.Claire Hanna Friday 21 December, 2012 - 5:33 PM
As a retaired driving instructor of 29 years I can honestly say that Vic roads incompetence
is absolutely breath takingRoss Friday 21 December, 2012 - 4:25 PM