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Sunday February 12, 2012

What we're talking about

  • NW on Win A Lexus with The Rumour File That common sense has become very uncommon! more
  • Ela Carte on Ela Carte's Morsels Hi Gail,I think you must mean Noir, which is at 175 Swan St Richmond - www.noirrestaurant.com.au.And yes, it was absolutely ... more
  • peter on Win A Lexus with The Rumour File RE YOUR RUMOUR FILE ALL THIS MONEY MR DOYLE IS SPENDING ON SWANSTON ST I THINK RUMOUR USED TO BE FACT THAT SWANSTON ST IS A ... more
  • Nicholas on 3AW Online Community HUGE GARAGE SALE!Everything is absolutely cheap29 Greensted Grove, Roxburgh Park8:00 - 4:00 more
  • Jaime on Ask Bob Hart a food question Hi Bob,I've been getting extra organised this year and have already started making my Christmas puddings for family and ... more
  • Marty Cogger on Streaming 3AW with Mac and iPhone Please tell me why no android app,does apple own the world.No all the the people in the world have to own anything apple. more
  • Caroline on 3AW Online Community Choir of Hope & Inspiration â?? Joy to the World concertWed 7th December Christmas Concert - 7:30pm, St Michaelâ??s Uniting ... more
  • gail creighton on Ela Carte's Morsels Morning Ela I was wondering if you could advise the restaurant that you were discussing with Ross and John on Friday morning ... more
  • Nina on 3AW Online Community Garage Sale - 16 Wilsons Road Doncaser this Saturday 26th November starting at 8.00am. Vintage homewares, manchester, ... more
  • Mim and Millie on Mikayla Francis not forgotten We love and miss our cheeky little princess. Will be sending you love and messages on Sunday.XXX more
  • Anonymous on BLOG: Eastlink speed camera I'm glad to see I'm not alone on this. I received a fine yesterday for the Wellington Rd underpass, when I know for a fact ... more
  • Sandra Pemberton on 3AW Online Community Garage sale, Saturday 5th November from 8am, 9 Shenfield Avenue Chelsea- while you're at the beach today pop in and have a ... more
  • liberty1 on Do Not Fit A Smart Meter! Smart meters are a part of the United Nations Agenda 21 plan. Everyone here will know about Agenda 21 indirectly, it is also ... more
  • olive on Do Not Fit A Smart Meter! Because we have a granny flat,there would be 2 smart meters on the wall directly behind our bedhead. Does anyone know how ... more
  • Mich Smith on Do Not Fit A Smart Meter! Our block of units had smart meters installed without consent and with no prior notification either. My partner bought an ... more
  • Gillian Horvath on 3AW Online Community SALES BONANZA : Fundraiser for the Drysdale Bowling & Croquet Club, Collins St, Drysdale : Sunday 6th November : 10am to ... more
  • Graham Ferguson on Streaming 3AW with Mac and iPhone another vote for an android app more
  • Dianne on 3AW Online Community Sandy Point Wind FestivalCup Weekend Saturday 30 October and Sunday 31 October.Sandy Point is approx 2 hours from Melbourne ... more
  • lola on Smart meter rollout continues I just listened to the Energy Minister Michael O'Brien say that we all pay for the SM whether we have it installed or not! ... more
  • Sue Mittermair on Do Not Fit A Smart Meter! Say no to Smart Metres. An enquiry to suspend is needed now. Power prices will go up. Everyone I know who has a smart metre ... more

Do you have a problem with Telstra?

Posted by: 3AW Mornings | 3 February, 2010 - 12:13 PM


ABOVE: Neil Mitchell's senior producer, Justin Smith, details his 'Telstra Moment'.

YOUR SAY: Given the nightmare Justin Smith has faced as a result of alleged incompetence, the program would like to open the lines for you to share similar stories of woe in relation to the telecommunications giants.

So, here you go! Leave a comment below and Neil will read it on air.

Blog comments Your Say

  • Internet with telstra constantly disconnects. It barely comes at all.

    Mick Monday 11 July, 2011 - 1:07 PM

  • Hi I am not getting my Telstra bills and been calling them up so many times it is a joke. I asked them if they could send me a sms to tell me how much my bill was they said that they would but they never did. Now my phone has been disconnected and that is my only life line to everyone. I have a Nokia N97 mini and want to change it to Optus as had a old sim card. I am unable to unlock my phone. Can anyone help. I am also now not working but was when I got the contract.

    champers Friday 18 March, 2011 - 4:49 PM

  • The only "problem" I have with Telstra is the size of their bills! No wonder they are making so much money! We once had a problem with our Wireless Internet connection and Telstra went out their way to help.

    MrGramophone Monday 14 February, 2011 - 4:56 PM

  • I am currently going through problems having a new phone connected. It is unbelievable the run-around you get and you can't even get to the complaints department. Unfortunately, we have no choice in the North (that I know about) I am seriously looking at cancelling all Telstra business but as a tour operator I need a good secure set-up. It wouldn't take much to beat Telstra's service that's for sure!

    Jane Monday 14 February, 2011 - 2:48 PM

  • I had a Samsung Galaxy Tab with Telstra.Later I ordered a 2nd mobile Nokia N8 with a new number.The phone arrived but the mobile number was the same as the samsung's.Telstra organised a new sim.Suddenly my nokia N8 lost its network.I rung Telstra,put on hold and got disconnected.I called again she checked the system found the new sim card that was ordered has the same number as the old one!I now I have two phones with no network.She suggested I wait for the new sim before going any further.The new sim arrived,the document stated a new mobile number but the sim was of my previous number!So yet another card was arranged.I received the sim card but there was no network.Telstra activation team informed me the Credit Management PACC did not approve the sim as there were too many sim requests.He left an explanation on the system and that someone from the credit management PACC will contact me.They never did.So Telstra activation team suggested I call them myself.I rung 'PACC' numerous times and all i got was a voicemail to leave messages which i did.None of them return my call!I finally got a call this afternoon and credit management PACC said everything was fine.All i had to do was contact activations.I did and was told nothing has changed & I was to call PACC yet again.I'm at wits end now. I JUST WANT TO SCREAMMMMMM! telstra people have no idea what they are doing,no one communicates as the call centres are either in Phillipines and India except for the sales department which is in Australia,strangely enough.

    salwin chung Tuesday 1 February, 2011 - 6:31 PM

  • We were over charged, countless phone calls and they refused to accept that we were wrongly charged. (dumbest call centre people I have ever dealt with), we politely told them to shove their service where the sun don't shine. One month later we get a statement showing us to be in credit for the exact amount we had calimed.
    Net result we are now with another carrier after 30 years because the dumb indian call centre staff cannot add up.

    Leanne of Port Melbourne Tuesday 25 January, 2011 - 2:56 PM

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