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Man accidentally puts $2176 on Myki card

Posted by: Fenella Wagener | 17 December, 2013 - 11:55 AM
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A man has accidentally put more than $2000 on his Myki, fearing without an immediate refund he will not be able to go on his booked overseas trip.

Clancy Phillippe, 67, told Justin Smith despite rarely using public transport, he decided to buy a Myki card for the odd occasion.

Mr Phillippe topped his card up online on November 22 but accidentally clicked the yearly pass from zone 2 to zone 1.

Instead of the $20 he thought he had been charged, the Carrum Downs resident was charged a whopping $2176, the money he had saved for Christmas present shopping and his overseas trip.

Initially Public Transport Victoria claimed Mr Phillippe could not get his money back until January 7, six weeks after the claim form was lodged.

But after speaking with 3AW, Public Transport Victoria replied with this statement:

The gentleman has been provided with the correct information by the call centre and is being refunded as per our refund policy. As the website notes, we require up to 21 days for refunds to be processed. It was 28 days under Metcard. But I understand that his refund is well progressed and will likely have the cheque by Friday or Monday.

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