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Computer systems to cost Australians billions

Posted by: Matt Cram | 24 April, 2014 - 10:06 AM
<b>Joe Hockey cost shock:</b>

Joe Hockey has confirmed the government needs to spend billions of dollars in unexpected repairs to behind-the-scenes government systems.

Neil Mitchell this morning reported "government is broken", and that money needed to be poured into out-dated infrastructure such as Centrelink's computer system.

"Ten years ago, when you rang Centrelink, the wait time was five to six minutes," Neil Mitchell said.

"That has now blown out to 17 minutes.

"The computer system is stuffed and I believe Centrelink needs around $1.5 billion to fix it."

Later, the Federal Treasurer exclusively confirmed billions of dollars was needed to repair a wide range of government services.

"For me it's been the most surprising feature of coming into government," Mr Hockey told 3AW Mornings.

"The deterioration in the infrastructure of government has certainly made policy development much harder.

"There are huge challenges in the future for us in that regard.

"The mainframe for Centrelink, which provides services to millions of Australians is ageing - it's in bad shape."

LISTEN: Joe Hockey's full interview with Neil Mitchell

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Blog comments Your Say

  • If the repair bill is really $1.5 Billion to fix then its probably time to upgrade. Also curious if that cost also includes the new payments they need to make to Microsoft for continued support of their Windows XP systems

    Josh Thursday 24 April, 2014 - 12:11 PM
  • Neil, on current performance the govt will not spend any money on needy people only take away as in pensioners. 12bn $ on fighter jets leaves me feeling very cold for the future. I have no respect for the current govt, picking mainly on the people who can least afford any cuts.

    Kaz Thursday 24 April, 2014 - 10:39 AM
  • Australians should be very worried at what the ALP has done to this country and where its internal operation is now under increasing pressure.
    Life for the Federal Government won't get any easier and what a "nightmare" for our Federal Treasurer. This news re computer systems is something that needs a close look at by the Auditor-General's office. We have become so reliant on technology. Whilst our government agencies have back-up systems, I don't want to see what happened up here in Queensland within the Department of Health - payroll computer system...

    Canberra Observer Thursday 24 April, 2014 - 10:35 AM

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