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What we're talking about
- Susan on Special pup for family's last Christmas As Marie said I hope the new pup brings JOY to the family maybe they should rename it Joy 0r Faith or Hope but Pixie's cute ... more
- Carol on Special pup for family's last Christmas Well Done Neil!!This family are well deserving of this money and puppy!! Had me in years all morning! Beautiful bittersweet ... more
- jgl Melb on Tenant wins $1K over crappy loo A visit to the nearest Bunnings would've sorted this earth shattering problem.Then again the complainant wouldn't have ... more
- kes from central victoria on Special pup for family's last Christmas Wow, amazing. Just when you think nobody cares this happens....such sad circumstances when the bulldog pup,who is just ... more
- Debs on Tenant wins $1K over crappy loo What a crock of shite. You mean to say to me this guy couldn't go to Bunnings/Masters and fork out a measly $30 for a new ... more
- Marie on Special pup for family's last Christmas I cannot believe how this family have managed over the years with 2 of their 3 children so very sick. Being a mum myself I ... more
- Cere on Special pup for family's last Christmas Most amazing and so sad well done to Neil and everyone. The puppy is so beautiful and I know she will give all her love ... more
- Roma Vaccaro on Special pup for family's last Christmas I hope this little angel in the form of a pup brings the family much love and laughter. What a horrible thing for any ... more
- Debbie on Special pup for family's last Christmas Awesome response to an amazing family So happy they have a lil pup, she will certainly be very loved more
- Donny Blake on Special pup for family's last Christmas What a gorgeous little pup and will definitely go to a great home, although I am an one eyed boxer girl. more
- Tarielle on Special pup for family's last Christmas This little girl is absolutely gorgeous. What a very special gift she is. I hope she brings Sam and Ashley much love and ... more
- Andrea Murphy on Tenant wins $1K over crappy loo Maybe Riley has to turn the other cheek! more
- Dennis on Hundreds flee burning city apartment ... Apparantly Edihad is supplying food and drink to people affected by the fire. I hope they're not charging football prices. more
- Chris on Hundreds flee burning city apartment ... With all the media and fire fighters the dock lands population must have doubled last night. more
- Chris on Tenant wins $1K over crappy loo Any smart person would have put a new seat on $20 at bunnings and when they leave put the broken one back on. more
- Gloria on 'Corruption, abuse' and Yooralla I had written a cheque yesterday for Yooralla Appeal, will not decide whether to post it or not until investigations are ... more
- andy on Mark Williams diagnosed with cancer good luck more
- jgl Melb on Clive Palmer spits the dummy The punters are starting to twig to Clive (no I haven't s--t myself I only walk like it) Palmer. more
- Stephen on Clive Palmer spits the dummy This is what our stupid voting system gets us. Idiots voted in on hand full of votes and a bucket load of preferences that ... more
- greg on New-age helmet design I'm sure(NOT) that will prevent motorists from hitting cyclists. It's a dumb idea and the helmet is both hideous and ... more
Power surge residents will receive compensation
UPDATE: Residents of Mornington, Mt Martha and Moorooduc who suffered damage as a result of yesterday’s power surge can have their broken appliances replaced.
Spokesperson for United Energy Lisa Drought says customers should submit a ‘claim form’ which will then be judged on a case-by-case basis.
“This is a terrible inconvenience for people, it is also a frightening experience in some cases, obviously yesterday and overnight we have been focusing on taking people calls and helping them if they are concerned at all from a safety point of view,”
“Now we are moving onto that next phase of assisting people with their claim. They do have to work through a process and our job is to make that process as painless as possible” she told Neil Mitchell.
United Energy ask all customers within the affected areas to please check your appliances for electrical damage and call them on 1300 131 689 if you have any questions or concerns.
If you wish to make a claim following appliance damageyou can access a claim form here.
WEDNESDAY: An electrical surge in Mount Martha and Mornington has sparked nearly 60 calls to the CFA for help.
Residents around the area have been urged to check their homes after the surge came from the Mornington sub-station around 9:00am.
The affected area is between Craigie Road and Bungower Road
Neil Mitchell spoke to CFA Operations Manager Trevor Owen who said fire fighters have put out 48 small fires in the area, 14 of which that could've turned into significant blazes if not for their quick response.
"Our biggest concern is that people smell smoke and contact emergency services straight away. They should also be looking out for their neighbours properties who might not be home. If they see smoke coming out of their windows it's a sign there might be a fire," he said.
Owen added the danger could persist for the next four to five hours.
"Wires in fuses, insulation, roofs and appliances can still catch fire and the repercussions could be very serious if they aren't noticed."
If you detect smoke in your house, turn off appliances and call 000 immediately.
LISTEN: CFA Operations Manager Trevor Owen:
Over 7 months waiting for compensation from united energy, also the inconvenience of non-working appliances. Wrong on so many levels.
There should be a class action taken against them for the $100,000 residents are out of pocket through no fault of their own.sue Tuesday 9 July, 2013 - 10:02 AM
Just spoke to Keiren Mcallister at United Energy.....Computers over 3 years of age will not be replaced ---no claim at all...I had a working pc for a home business and now have no working computersharon Thursday 31 January, 2013 - 4:07 PM
I have again contacted united, just get the run around, I replaced the phone and bought a new pc on interested free terms at Harvey Norman.Pond pump is dead microwaves catches fire if I turn it on. They asked me to email photos of the appliances...have done that, now that just leave me on hold in the hope that I hang upsharon Thursday 31 January, 2013 - 3:51 PM
We have also been effected by a United Energy Claim.
The Best thing to do is contact Channel 9 ACA or Channel 7 Today tonight with a story, as they will follow it up quicker than the drawn out process that united energy take.D.P Tuesday 29 January, 2013 - 6:04 PM
I am in Wantirna Sth and we just had a power surge that blew up my little flat screen, not that old and not happy being a pensioner!Joanne Bamber Monday 28 January, 2013 - 5:25 PM
United Energy are not making the claim process easy! They are certainly not paying promptly as promised at their Community meetings held at Benton's Square. I, and many others that I am aware of (I work in customer service and people like to talk!)are still waiting more than 5 weeks after this happened for United Energy to "investigate" our claims, making us feel as though we're criminals trying to rort the system. In our case, and again many others that I'm aware of, their own service teams were required to attend our property on the day of this power surge, and the resulting damage would have been documented. And yet, we wait with outstanding bills to be paid, while United Energy do not respond to our emails, nor provide any info in follow up calls, other than to say that this is their process and all claims have to be investigated. They are not providing the service they promised after being pushed into any action initially only as a response of 3AW's interest in this on the day of the power surge, and they seem to have totally missed the point that this power surge was NOT our fault, we are the victims here!fed up of Mornington Friday 18 January, 2013 - 12:26 PM