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Some customers double charged by Commonwealth Bank

Posted by: 3AW ONLINE | 4 December, 2012 - 11:42 AM
Commonwealth Bank (FFX)

Commonwealth Bank has been charging some Mastercard credit and debit holders double on various transactions.

 

 

STATEMENT FROM COMM BANK PROVIDED TO THE NEIL MITCHELL PROGRAM:

 

We are aware that some customers may be seeing duplicate transactions on their MasterCard credit and debit cards for purchases they made on Saturday.

This issue only appears to affect some customers.

We are working to resolve this issue and reverse the impacted transactions as a matter of priority and apologise for any inconvenience caused.


Blog comments Your Say

  • Have called comm bank twice .. Both times sorry can't help you, don't know when it will be returned to you.. Just a waiting game now.. Dont seem to really care at all that they have taken $700 out of my account

    Mandy Wednesday 5 December, 2012 - 9:58 PM
  • Not Good Enough! Double payment still not fixed. Typical of the bank to be slow to return customer money

    Sandra Love Wednesday 5 December, 2012 - 2:41 PM
  • It is not only Mastercard but Visa cards also - obviously the issue is much bigger than they are saying. What is happening it is now Wednesday and we still have not received out refunds???????????

    Marianne Wednesday 5 December, 2012 - 12:04 PM

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