- Dismay as weather presenter Jane Bunn retires
- Computer systems to cost Australians billions
- Buddy smashes girlfriend's car
- Anger over domestic violence billboard
- Family hold silent vigil for murdered mum
- ALP changes: Shorten distances Labor from unions
- Bureaucratic stonewall no block for new Richmond icon
- '59 Penfolds Grange reviewed
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What we're talking about
- Kenof Euroa on Dismay as weather presenter Jane Bunn ... Noooooooooooooooooo!!!! more
- Josh on Computer systems to cost Australians ... If the repair bill is really $1.5 Billion to fix then its probably time to upgrade. Also curious if that cost also includes ... more
- John on Buddy smashes girlfriend's car Texting? more
- Kaz on Computer systems to cost Australians ... Neil, on current performance the govt will not spend any money on needy people only take away as in pensioners. 12bn $ on ... more
- Canberra Observer on Computer systems to cost Australians ... Australians should be very worried at what the ALP has done to this country and where its internal operation is now under ... more
- Arthur Hiliard on Buddy smashes girlfriend's car Just another day in the life of 3AW's "heroes". Another role model for our kids the station will be championing and ... more
- Mark on Buddy smashes girlfriend's car Buddy's insurance premium next year is going to take a good hit out of his million dollar salary. more
- Janet P on Family hold silent vigil for murdered ... Remove the word Domestic.Violence is Violence. Our justice system is a JOKE more
- Greg on Barry O'Farrell quits, but keeps PM ... About time some Politician has been caught out at a Royal Commission or Inquiry,all they ever say is I don't remember or ... more
- Lukew on Barry O'Farrell quits, but keeps PM ... So you can waste billions of dollars of tax payers money mis-managing just about everything - federal and state - and be ... more
- Gazza on Barry O'Farrell quits, but keeps PM ... Standard liberal behaviour more
- boofa on Barry O'Farrell quits, but keeps PM ... PIGS, TROUGH , SNOUT.Lets cover this one up Tony. more
- Sir Matt of the 1950's on Barry O'Farrell quits, but keeps PM ... Lucky Mitchell & little Tommy Elliott are on holidays(again, more holidays than teachers & construction workers they harp on ... more
- Lisa on Commonwealth Bank customers can't ... Australia Post can't take ANY credit cards, because their Eftpos is with Commonwealth. So... People trying to lodge mail ... more
- Milton on Surprise, surprise: Petrol price pain ... It hit $1.71 cents per Litre yesterday in Sydney. So wait for it. more
- Gazza on New way to snap naughty drivers Robert hills comment say it all"we know motorists are quick to put their phone down and put their seatbelt on when they see ... more
- Milton on Senate circus 'not healthy for ... Are you blocking all comments about Clive or just the positive ones? more
- Dame Mylene on Senate circus 'not healthy for ... Clive Palmer's now the unofficial Prime Minister of Australia. Fun times ahead, Mr Abbott. more
- Milton on Senate circus 'not healthy for ... Neil: At least Clive knows how to build businesses and not tear them down. more
- Hooksy from the Country on Senate circus 'not healthy for ... Buffoon - pot, kettle, black ...... more
Telstra Customer hit with $28,000 bill
Telstra says they'll refund a customer's 28-thousand dollar bill after his phone was stolen on an overseas holiday.
Rayden Crawley was in Barcelona when he lost his phone and frantically contacted the Telco to cut his account.
However, instead of fixing it, they pulled the full amount off his credit card.
Crawley had been going back-and-forth with Telstra for weeks and finally contacted the Mitchell Program as a last resort.
"I first went to the Barcelona police station and filed a report when the phone was stolen. Then I contacted Telstra via email and I heard back the next morning saying they'd put a bar on the number," Crawley said.
"When I came back to Australia, I rang Telstra and they told me I have a $28,000 bill. I nearly fell over."
Crawley was told his case would be sent to the 'forensic department' and that he'd need to fax his police report and statutory declaration for the money to be reimbursed.
Two weeks later though, $27,853 had been charged to his American Express card. He later found out that Telstra didn't cut his number until 36 hours after he filed the complaint.
"They knew it had been barred, but they didn't have the relevant information. I was transferred from one person to another before I got onto the credit department."
Crawley originally told Neil Mitchell there was little he can do if Telstra doesn't do the right thing and refund his credit card.
Telstra apologised for the mistake just before midday and said they will immediately refund the man's account.
LISTEN: Rayden Crawley with Neil Mitchell
In many years of handling customer relations in the automotive industry, I learned something that many of today's companies apparently don't know, or have forgotten. It takes 10 times more effort (and cost) to gain a new customer than to keep a current one. These companies should realise that a current customer is an investment.David T. Wednesday 5 December, 2012 - 4:33 PM
Another reason for NOT giving these big companies your credit card or direct debit authorisation!!!!David R Wednesday 5 December, 2012 - 10:31 AM