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What we're talking about
- Susan on Special pup for family's last Christmas As Marie said I hope the new pup brings JOY to the family maybe they should rename it Joy 0r Faith or Hope but Pixie's cute ... more
- Carol on Special pup for family's last Christmas Well Done Neil!!This family are well deserving of this money and puppy!! Had me in years all morning! Beautiful bittersweet ... more
- jgl Melb on Tenant wins $1K over crappy loo A visit to the nearest Bunnings would've sorted this earth shattering problem.Then again the complainant wouldn't have ... more
- kes from central victoria on Special pup for family's last Christmas Wow, amazing. Just when you think nobody cares this happens....such sad circumstances when the bulldog pup,who is just ... more
- Debs on Tenant wins $1K over crappy loo What a crock of shite. You mean to say to me this guy couldn't go to Bunnings/Masters and fork out a measly $30 for a new ... more
- Marie on Special pup for family's last Christmas I cannot believe how this family have managed over the years with 2 of their 3 children so very sick. Being a mum myself I ... more
- Cere on Special pup for family's last Christmas Most amazing and so sad well done to Neil and everyone. The puppy is so beautiful and I know she will give all her love ... more
- Roma Vaccaro on Special pup for family's last Christmas I hope this little angel in the form of a pup brings the family much love and laughter. What a horrible thing for any ... more
- Debbie on Special pup for family's last Christmas Awesome response to an amazing family So happy they have a lil pup, she will certainly be very loved more
- Donny Blake on Special pup for family's last Christmas What a gorgeous little pup and will definitely go to a great home, although I am an one eyed boxer girl. more
- Tarielle on Special pup for family's last Christmas This little girl is absolutely gorgeous. What a very special gift she is. I hope she brings Sam and Ashley much love and ... more
- Andrea Murphy on Tenant wins $1K over crappy loo Maybe Riley has to turn the other cheek! more
- Dennis on Hundreds flee burning city apartment ... Apparantly Edihad is supplying food and drink to people affected by the fire. I hope they're not charging football prices. more
- Chris on Hundreds flee burning city apartment ... With all the media and fire fighters the dock lands population must have doubled last night. more
- Chris on Tenant wins $1K over crappy loo Any smart person would have put a new seat on $20 at bunnings and when they leave put the broken one back on. more
- Gloria on 'Corruption, abuse' and Yooralla I had written a cheque yesterday for Yooralla Appeal, will not decide whether to post it or not until investigations are ... more
- andy on Mark Williams diagnosed with cancer good luck more
- jgl Melb on Clive Palmer spits the dummy The punters are starting to twig to Clive (no I haven't s--t myself I only walk like it) Palmer. more
- Stephen on Clive Palmer spits the dummy This is what our stupid voting system gets us. Idiots voted in on hand full of votes and a bucket load of preferences that ... more
- greg on New-age helmet design I'm sure(NOT) that will prevent motorists from hitting cyclists. It's a dumb idea and the helmet is both hideous and ... more
Telstra Customer hit with $28,000 bill
Telstra says they'll refund a customer's 28-thousand dollar bill after his phone was stolen on an overseas holiday.
Rayden Crawley was in Barcelona when he lost his phone and frantically contacted the Telco to cut his account.
However, instead of fixing it, they pulled the full amount off his credit card.
Crawley had been going back-and-forth with Telstra for weeks and finally contacted the Mitchell Program as a last resort.
"I first went to the Barcelona police station and filed a report when the phone was stolen. Then I contacted Telstra via email and I heard back the next morning saying they'd put a bar on the number," Crawley said.
"When I came back to Australia, I rang Telstra and they told me I have a $28,000 bill. I nearly fell over."
Crawley was told his case would be sent to the 'forensic department' and that he'd need to fax his police report and statutory declaration for the money to be reimbursed.
Two weeks later though, $27,853 had been charged to his American Express card. He later found out that Telstra didn't cut his number until 36 hours after he filed the complaint.
"They knew it had been barred, but they didn't have the relevant information. I was transferred from one person to another before I got onto the credit department."
Crawley originally told Neil Mitchell there was little he can do if Telstra doesn't do the right thing and refund his credit card.
Telstra apologised for the mistake just before midday and said they will immediately refund the man's account.
LISTEN: Rayden Crawley with Neil Mitchell
In many years of handling customer relations in the automotive industry, I learned something that many of today's companies apparently don't know, or have forgotten. It takes 10 times more effort (and cost) to gain a new customer than to keep a current one. These companies should realise that a current customer is an investment.David T. Wednesday 5 December, 2012 - 4:33 PM
Another reason for NOT giving these big companies your credit card or direct debit authorisation!!!!David R Wednesday 5 December, 2012 - 10:31 AM