- Mark Williams diagnosed with cancer
- Multi-car crash on Princes Highway
- Siege at Barwon Prison
- Dramatic resuce after Port Phillip boat collision
- Clive Palmer spits the dummy
- Body found in burning car
- No costings, but Dan's the man in tight debate
- Milne welcome back at St Kilda
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What we're talking about
- jgl Melb on Clive Palmer spits the dummy The punters are starting to twig to Clive (no I haven't s--t myself I only walk like it) Palmer. more
- Stephen on Clive Palmer spits the dummy This is what our stupid voting system gets us. Idiots voted in on hand full of votes and a bucket load of preferences that ... more
- greg on New-age helmet design I'm sure(NOT) that will prevent motorists from hitting cyclists. It's a dumb idea and the helmet is both hideous and ... more
- Jester4212 on New-age helmet design Is this the answer to more accountable cyclists? No. This will make it more dangerous for cyclists. You can guarantee ... more
- Lynne on New-age helmet design Hi Neil,I think this is a great idea not just for riders but other road and footpath users too! All too often as a ... more
- Colin Lacivita on New-age helmet design Good Idea especially with the rego on the back.I wish I thought of it. more
- Gabriel on New-age helmet design This looks ridiculous. And that clear visor looks like it could end up lodged in your eyes. more
- Miracle Rescue on Miracle rescue for trapped man Separate trucks and cars more
- Stephen on Miracle rescue for trapped man Surprised this doesn't happen more often to be honest. BRAKING DISTANCE between vehicles is just not observed by Melbourne ... more
- jgl Melb on Balme returns to Pies How much compensation will this cost Ed ? more
- Jester4212 on Two Melbourne Cup horses dead And what about the pain the animal had to endure up until this point? more
- Sinbad on Two Melbourne Cup horses dead People collapse and die in marathons on a fairly frequent basis and we don't hear the outcry, wringing of hands, tears and ... more
- bushiepete on 78yo spends 2 hours having spasms on ... yes there were a lot of happy people who had drugs, grog,to much fun time and need to be baby sat by the police and ambos.. ... more
- Susan Williams on A wife's heartbreak: 'My life is ... Neil I have listened to your interview with Bridget O'Toole and I felt compelled to write to you. I was crying whilst ... more
- Mandi on A wife's heartbreak: 'My life is ... The parle board and those responsible have blood on their hands again sadly I cant see things changing. more
- Craig on A wife's heartbreak: 'My life is ... I do not generally believe in the death penalty, but there are 20 or 30 cases where the death penalty is warranted. This ... more
- Colin Lacivita on Has this CCTV caught a ghost? The Police should see this video it looks like a robber. more
- M. Patterson on A wife's heartbreak: 'My life is ... As a friend of the family I have seen their grief firsthand and I am just so heartbroken because of the endless pain they ... more
- PJ on A wife's heartbreak: 'My life is ... Broke my heart listening to the agony and the anguish of Bridget. What a person she is to be still standing up after all ... more
- Lee McLean on The Rumour File even we didn't think ... The day my father died in a nursing home in footscray a carer walked up my mother and myself a stated now your father has ... more
Telstra Customer hit with $28,000 bill
Telstra says they'll refund a customer's 28-thousand dollar bill after his phone was stolen on an overseas holiday.
Rayden Crawley was in Barcelona when he lost his phone and frantically contacted the Telco to cut his account.
However, instead of fixing it, they pulled the full amount off his credit card.
Crawley had been going back-and-forth with Telstra for weeks and finally contacted the Mitchell Program as a last resort.
"I first went to the Barcelona police station and filed a report when the phone was stolen. Then I contacted Telstra via email and I heard back the next morning saying they'd put a bar on the number," Crawley said.
"When I came back to Australia, I rang Telstra and they told me I have a $28,000 bill. I nearly fell over."
Crawley was told his case would be sent to the 'forensic department' and that he'd need to fax his police report and statutory declaration for the money to be reimbursed.
Two weeks later though, $27,853 had been charged to his American Express card. He later found out that Telstra didn't cut his number until 36 hours after he filed the complaint.
"They knew it had been barred, but they didn't have the relevant information. I was transferred from one person to another before I got onto the credit department."
Crawley originally told Neil Mitchell there was little he can do if Telstra doesn't do the right thing and refund his credit card.
Telstra apologised for the mistake just before midday and said they will immediately refund the man's account.
LISTEN: Rayden Crawley with Neil Mitchell
In many years of handling customer relations in the automotive industry, I learned something that many of today's companies apparently don't know, or have forgotten. It takes 10 times more effort (and cost) to gain a new customer than to keep a current one. These companies should realise that a current customer is an investment.David T. Wednesday 5 December, 2012 - 4:33 PM
Another reason for NOT giving these big companies your credit card or direct debit authorisation!!!!David R Wednesday 5 December, 2012 - 10:31 AM