- GWS joins gay marriage debate
- Smoking cops 'not a good look'
- Sly's Policeman of the year award
- Husband's 'brutal' bludgeoning to stop wife moving
- The most powerful selfie ever?
- Bung case not limited to one man: Lay
- Joe Hockey won't budge on car industry assistance
- Concerns for missing 14-year-old
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What we're talking about
- Maureen on Joe Hockey won't budge on car industry ... The unions don't get it. They are the reason that manufacturing is doomed in Australia. That, and years of a useless Labor ... more
- Jake on Smoking cops 'not a good look' Lay has presided over the new image of black-shirt gestapo police, so who cares about the smoking. more
- Pradman on Murder suspect in dispute over plaster ... He should have got a job with Mick Gatto; easier than plastering. more
- Give Up on Having issues streaming 3AW? I can't listen or watch 3AW any more - so sad. Will have to stick to the odd hour or two in the car. more
- Pradman on Video: Shark in Port Phillip Bay? There are plenty of bronze whalers seen in the bay every year from Rye to the heads. They clean up the dead seal carcasses. more
- Wayne on Preston road rage caught on camera This footage clearly shows the suction cup of a window mount for the phone so this recording is no more illegal than someone ... more
- nik on Preston road rage caught on camera I'm amazed the pic wasn't photoshopped and the use replaced with a bike! more
- bc on Joe Hockey won't budge on car industry ... ask mud guts hockey to take a pay cut not on your life buddy neil ask hockey how much is it costing the tax payers flying ... more
- double standards for coppers on Smoking cops 'not a good look' Former Victoria Police detective Charlie Bezzina, who has(had) 38 years experience in force, says sometimes internal police ... more
- wayne on Having issues streaming 3AW? I listen to the ABC because I still cant get any Fairfax Stations at all and the computer is two years old FIX IT more
- bigmoralcopper on Man launches petition to reel in ... Perhaps if this Steve, who by his own admission was employed for over thirty years constant,was made to follow the ... more
- oh dear on GWS joins gay marriage debate what will Gay Western Sydney do next? support climate change legislation and asylum seekers? more
- mandy on Killer whales spotted in Western Port ... Don't tell those rednecks in W.A Peter Glee son,Greg Hunt,and the fisheries minister Troy Buswell they will want them culled ... more
- Will on Face-bong: Online drug market On Neils show today it was mentioned that 5 people had been put in intensive care this week using the fake synthetic ... more
- Steve on Joe Hockey won't budge on car industry ... Why don't the government give all the money that goes to Indonesia to the car industry? charity begins at home or it should ... more
- Steve on Preston road rage caught on camera Morons; like this bloke should lose their license good chance he may have been on drugs the rear number plate is visible so ... more
- Pradman on Preston road rage caught on camera '....she was punched in the face by a cyclist.' after she did an illegal u-turn on Beach Road. more
- Aria Judilla on Preston road rage caught on camera I'm just waiting for all the usual feral drivers to start cheering on the braindead ute driver because the other car ... more
- jgl Melb on The most powerful selfie ever? South Africa can think themselves lucky Dubbya didn't invade the joint looking for WMD. more
- Chris on Man launches petition to reel in ... Typical feral female. more
Telstra Customer hit with $28,000 bill
Telstra says they'll refund a customer's 28-thousand dollar bill after his phone was stolen on an overseas holiday.
Rayden Crawley was in Barcelona when he lost his phone and frantically contacted the Telco to cut his account.
However, instead of fixing it, they pulled the full amount off his credit card.
Crawley had been going back-and-forth with Telstra for weeks and finally contacted the Mitchell Program as a last resort.
"I first went to the Barcelona police station and filed a report when the phone was stolen. Then I contacted Telstra via email and I heard back the next morning saying they'd put a bar on the number," Crawley said.
"When I came back to Australia, I rang Telstra and they told me I have a $28,000 bill. I nearly fell over."
Crawley was told his case would be sent to the 'forensic department' and that he'd need to fax his police report and statutory declaration for the money to be reimbursed.
Two weeks later though, $27,853 had been charged to his American Express card. He later found out that Telstra didn't cut his number until 36 hours after he filed the complaint.
"They knew it had been barred, but they didn't have the relevant information. I was transferred from one person to another before I got onto the credit department."
Crawley originally told Neil Mitchell there was little he can do if Telstra doesn't do the right thing and refund his credit card.
Telstra apologised for the mistake just before midday and said they will immediately refund the man's account.
LISTEN: Rayden Crawley with Neil Mitchell
In many years of handling customer relations in the automotive industry, I learned something that many of today's companies apparently don't know, or have forgotten. It takes 10 times more effort (and cost) to gain a new customer than to keep a current one. These companies should realise that a current customer is an investment.David T. Wednesday 5 December, 2012 - 4:33 PM
Another reason for NOT giving these big companies your credit card or direct debit authorisation!!!!David R Wednesday 5 December, 2012 - 10:31 AM