- Hird, Essendon have their days in court
- Truck sinks into Prahran road
- 'He's been a huge success'
- Where has it gone wrong for Qantas?
- Police hunt man after lift assault
- Teens injured in Western Ring Road drag racing flip
- James Hird nominates Patrick Smith
- I found the experience so deeply unsettling
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What we're talking about
- David on 'No doubt medical cannabis saves lives' Going after Greens voters.. Their evil twin the Greens won't be to impressed with that more
- Ross on 'No doubt medical cannabis saves lives' "Process", "Process", "Process". Davis is a broken record. I'm a Paramedic, and if I had a dollar for every time he's called ... more
- Gloria on 'No doubt medical cannabis saves lives' Danny Boy Andrews, how to win friends and influence people, bring in a drug law that can be rorted by druggies and ... more
- Peggy on 'No doubt medical cannabis saves lives' What a situation we are going to be in at the next election. If we want to do the right thing and have this approved and ... more
- Samantha Mclean on Shoeless creep attacks in Fitzroy North Put guards back at all stations!!! more
- IBARKER on Caught out: Lord Mayor's car in no ... Tell him to walk and if he does he might loose one of those "CHINS". more
- Atticus on Caught out: Lord Mayor's car in no ... He parked put the front so that porky would not have to walk too far.Disgrace. more
- James on Caught out: Lord Mayor's car in no ... Why didn't 3AW give him a spot in the visitor car park if he is expected/a regular guest? more
- Bugs54 on Monash Council to fine you for not ... If you park your car on the nature strip the council will say it's their land and fine you,yet they want you to mow it and ... more
- Mr Gararth on Monash Council to fine you for not ... No wonder Rudd dropped Geoff Lake as the candidate for Hotham last year. Get out of our lives local government! more
- KANE on Monash Council to fine you for not ... Melbournians are going to be 'Taxed, Dutied, Priced, Tar riffed, Levied, Excised, Pork Barreled OUT OF EXISTANCE!!! more
- Geoff on Monash Council to fine you for not ... Easy solution to the problem. If the council don't want to look after their own land ie the nature strips, just give the ... more
- mylene on Monash Council to fine you for not ... If Darebin council tried this they'd make a billion dollars before the sun went down. more
- bc on Essendon looks for 'circuit breaker' get WADA to come in over the top and give the killer blow stuff the AFL and hird and doctor little more
- Rod on Essendon looks for 'circuit breaker' What's Paul Little talking about. They have only been in court for 3 days. If Essendon don't get some sort of penalty, Then ... more
- Mooroolbark Mick on Essendon looks for 'circuit breaker' "Swepped" indicates the level of intelligence we have in this debate. I give up! more
- Peter Flynn on Essendon looks for 'circuit breaker' Yes we the footy public do want to know and if the Essendon Football Club and James Hird were not gagged maybe we would. And ... more
- Docklands on Essendon looks for 'circuit breaker' Show Cause Notices Issued.Essendon shows bokk of what was given and on what dates and to who ?Notices withdrawn. What has ... more
- Arthur Hiliard on Essendon looks for 'circuit breaker' If these footy "sportsman" have nothing to hide they should be welcoming any investigation! Seems they're a bit shocked to ... more
- David on Essendon looks for 'circuit breaker' We haven't got deal fatigue. We want to see Essendon held to account. Let the charges be heard! The public wants to see ... more
Telstra Customer hit with $28,000 bill
Telstra says they'll refund a customer's 28-thousand dollar bill after his phone was stolen on an overseas holiday.
Rayden Crawley was in Barcelona when he lost his phone and frantically contacted the Telco to cut his account.
However, instead of fixing it, they pulled the full amount off his credit card.
Crawley had been going back-and-forth with Telstra for weeks and finally contacted the Mitchell Program as a last resort.
"I first went to the Barcelona police station and filed a report when the phone was stolen. Then I contacted Telstra via email and I heard back the next morning saying they'd put a bar on the number," Crawley said.
"When I came back to Australia, I rang Telstra and they told me I have a $28,000 bill. I nearly fell over."
Crawley was told his case would be sent to the 'forensic department' and that he'd need to fax his police report and statutory declaration for the money to be reimbursed.
Two weeks later though, $27,853 had been charged to his American Express card. He later found out that Telstra didn't cut his number until 36 hours after he filed the complaint.
"They knew it had been barred, but they didn't have the relevant information. I was transferred from one person to another before I got onto the credit department."
Crawley originally told Neil Mitchell there was little he can do if Telstra doesn't do the right thing and refund his credit card.
Telstra apologised for the mistake just before midday and said they will immediately refund the man's account.
LISTEN: Rayden Crawley with Neil Mitchell
In many years of handling customer relations in the automotive industry, I learned something that many of today's companies apparently don't know, or have forgotten. It takes 10 times more effort (and cost) to gain a new customer than to keep a current one. These companies should realise that a current customer is an investment.David T. Wednesday 5 December, 2012 - 4:33 PM
Another reason for NOT giving these big companies your credit card or direct debit authorisation!!!!David R Wednesday 5 December, 2012 - 10:31 AM