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Ambulance Victoria response times suburb-by-suburb

Posted by: Neil Mitchell | 23 April, 2013 - 8:54 AM
Ambulance

Have you had to wait an unreasonable time for an ambulance in the past year? Because their response times are blowing out.

We know what the problem is: Ramping. Ambulances and paramedics are waiting longer at hospitals, so that means there are fewer available hours to get to emergencies.

About one in four doesn’t meet the response target of 15 minutes. But not only that, they are getting slower. These figures are for January to June last year compared to the previous time under Labor.

Now maybe they have improved, but I doubt it. The ambos tell me the opposite.

The response times are not good reading. They have been a political hand grenade for years, this is one of the noisy explosions.

Code 1 – Response Times by Team (1 Jul 2012 – 31 December 2012)

Branch

LABOR

Average (mins)

2009/10

LIBERAL

Average (mins)

Jan – Jun 2012

Difference

Abbotsford

9.20 mins

11.56 mins

2.36 mins longer

Altona

10.40 mins

13.23 mins

2.43 mins longer

Bacchus Marsh

12.55 mins

16.28 mins

3.33 mins longer

Baxter

11.40 mins

14.07 mins

2.27 mins longer

Bayside

10.05 mins

12.29 mins

2.24 mins longer

Beaconsfield

12.40 mins

14.44 mins

2.04 mins longer

Belgrave

12.35 mins

15.18 mins

2.43 mins longer

Berwick

11.00 mins

14.06 mins

3.06 mins longer

Boronia

10.30 mins

11.33 mins

1.03 mins longer

Box Hill

10.40 mins

12.55 mins

2.15 mins longer

Braybrook

11.00 mins

14.26 mins

3.26 mins longer

Brighton

9.35 mins

11.29 mins

1.54 mins longer

Brimbank

10.55 mins

14.23 mins

3.28 mins longer

Broadmeadows

10.50 mins

12.59 mins

2.09 mins longer

Burwood

9.05 mins

11.02 mins

1.57 mins longer

Camberwell

10.20 mins

13.09 mins

2.49 mins longer

Carnegie

10.00 mins

11.53 mins

1.53 mins longer

Caulfield

10.05 mins

13.04 mins

2.59 mins longer

Central

9.20 mins

12.19 mins

2.59 mins longer

Chelsea

10.30 mins

12.50 mins

2.20 mins longer

Cheltenham

9.35 mins

11.38 mins

2.03 mins longer

City

9.25 mins

11.54 mins

2.29 mins longer

Clyde

11.05 mins

13.11 mins

2.06 mins longer

Coburg

9.40 mins

11.27 mins

1.47 mins longer

Craigieburn

11.35 mins

14.55 mins

3.20 mins longer

Cranbourne

11.10 mins

14.25 mins

3.15 mins longer

Croydon

11.00 mins

12.10 mins

1.10 mins longer

Dallas

11.25 mins

14.07 mins

2.42 mins longer

Dandenong

10.40 mins

12.56 mins

2.16 mins longer

Darley

12.25 mins

13.44 mins

1.19 mins longer

Diamond Creek

12.20 mins

14.59 mins

2.39 mins longer

Docklands

9.10 mins

12.35 mins

3.25 mins longer

Doncaster

10.00 mins

12.02 mins

2.02 mins longer

Doveton

11.40 mins

13.35 mins

1.55 mins longer

Eltham

11.35 mins

13.54 mins

2.19 mins longer

Epping

11.40 mins

13.52 mins

2.12 mins longer

Essendon

10.55 mins

13.31 mins

2.36 mins longer

Ferntree Gully

10.20 mins

12.52 mins

2.32 mins longer

Footscray

10.35 mins

12.47 mins

2.12 mins longer

Frankston

10.50 mins

15.12 mins

4.22 mins longer

Glen Iris

10.25 mins

12.26 mins

2.01 mins longer

Glenroy

11.05 mins

13.32 mins

2.27 mins longer

Greensborough

10.20 mins

12.55 mins

2.35 mins longer

Greenvale

10.10 mins

12.15 mins

2.05 mins longer

Hadfield

11.10 mins

14.20 mins

3.10 mins longer

Hampton Park

10.50 mins

12.58 mins

2.08 mins longer

Hartwell

10.30 mins

13.25 mins

2.55 mins longer

Hastings

12.10 mins

14.22 mins

2.12 mins longer

Hawthorn

11.00 mins

13.20 mins

2.20 mins longer

Heatherton

10.50 mins

12.49 mins

1.59 mins longer

Highett

10.25 mins

12.32 mins

2.07 mins longer

Hillside

12.30 mins

15.38 mins

3.08 mins longer

Hoppers Crossing

10.30 mins

13.55 mins

3.25 mins longer

Ivanhoe

10.35 mins

14.19 mins

3.54 mins longer

Jackson’s Creek

10.55 mins

15.43 mins

4.48 mins longer

Karingal

12.40 mins

14.30 mins

1.40 mins longer

Kealba

10.40 mins

14.00 mins

3.20 mins longer

Kensington

10.20 mins

13.32 mins

3.12 mins longer

Kew

9.35 mins

11.57 mins

2.22 mins longer

Keysborough

10.55 mins

13.23 mins

2.28 mins longer

Kinglake

19.30 mins

20.33 mins

1.03 mins faster

Kingsbury

9.55 mins

12.19 mins

2.24 mins longer

Knox

10.30 mins

13.41 mins

3.11 mins longer

Kooyong

10.35 mins

13.04 mins

2.29 mins longer

Langwarrin

11.55 mins

13.32 mins

1.37 mins longer

Laverton

12.35 mins

14.59 mins

2.24 mins longer

Lilydale

11.20 mins

13.31 mins

2.11 mins longer

Lyndhurst

11.05 mins

13.55 mins

2.40 mins longer

Melton

10.40 mins

14.13 mins

3.33 mins longer

Millgrove

13.40 mins

17.15 mins

3.35 mins longer

Mitcham

10.30 mins

12.40 mins

2.10 mins longer

Montrose

11.35 mins

14.15 mins

2.40 mins longer

Moonee Ponds

9.30 mins

12.52 mins

3.22 mins longer

Mooroolbark

11.30 mins

13.43 mins

2.13 mins longer

Mordialloc

10.55 mins

13.35 mins

2.40 mins longer

Moreland

10.25 mins

13.07 mins

2.42 mins longer

Mornington

11.35 mins

13.13 mins

1.38 mins longer

Narre Warren

12.40 mins

13.55 mins

1.15 mins longer

Newport

10.35 mins

13.04 mins

1.29 mins longer

Noble Park

9.50 mins

11.47 mins

1.57 mins longer

Northcote

10.05 mins

12.43 mins

1.38 mins longer

Northland

9.35 mins

10.37 mins

1.58 mins longer

Nunawading

10.40 mins

13.43 mins

3.03 mins longer

Oak Park

10.55 mins

13.38 mins

2.43 mins longer

Officer

12.35 mins

15.22 mins

2.47 mins longer

Ormond

10.25 mins

12.31 mins

2.06 mins longer

Pakenham

13.25 mins

15.20 mins

1.55 mins longer

Patterson Lakes

11.25 mins

12.04 mins

1.39 mins longer

Point Cook

11.40 mins

13.34 mins

1.54 mins longer

Port Melbourne

10.40 mins

12.36 mins

1.56 mins longer

Prahran

10.20 mins

13.37 mins

3.17 mins longer

Preston

10.00 mins

12.59 mins

2.59 mins longer

Regent

9.40 mins

12.05 mins

2.25 mins longer

Research

10.05 mins

12.57 mins

2.52 mins longer

Reservoir

11.00 mins

13.59 mins

2.59 mins longer

Richmond

9.40 mins

13.11 mins

3.31 mins longer

Ringwood

10.55 mins

13.56 mins

3.01 mins longer

Rockbank

10.20 mins

13.46 mins

3.26 mins longer

Rosebud

11.40 mins

14.30 mins

2.50 mins longer

Rowville

10.55 mins

13.28 mins

2.33 mins longer

Seaford

11.20 mins

13.02 mins

1.42 mins longer

Skye

11.35 mins

13.35 mins

2.00 mins longer

Somerville

11.00 mins

13.56 mins

2.56 mins longer

South Morang

10.05 mins

14.08 mins

4.03 mins longer

Southbank

10.00 mins

11.53 mins

1.53 mins longer

Springvale

10.25 mins

12.19 mins

1.54 mins longer

St Albans

10.55 mins

14.05 mins

3.10 mins longer

Sth Melbourne

9.55 mins

12.28 mins

2.33 mins longer

Sunbury

12.05 mins

16.03 mins

3.58 mins longer

Sunshine

10.40 mins

14.27 mins

3.47 mins longer

Syndal

10.10 mins

12.16 mins

2.06 mins longer

Templestowe

11.35 mins

12.22 mins

47 seconds longer

Thomastown

10.55 mins

14.24 mins

3.29 mins longer

Thornbury

9.25 mins

12.34 mins

3.09 mins longer

Tullamarine

9.40 mins

13.17 mins

3.37 mins longer

Vermont South

10.05 mins

13.10 mins

3.05 mins longer

Waverley

9.55 mins

11.56 mins

2.01 mins longer

Werribee

10.30 mins

13.05 mins

2.35 mins longer

West Melbourne

9.00 mins

10.56 mins

1.56 mins longer

Wheelers Hill

11.05 mins

13.22 mins

2.17 mins longer

Whittlesea

14.55 mins

17.02 mins

2.04 mins longer

Windsor

9.10 mins

12.34 mins

3.24 mins longer

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Blog comments Your Say

  • Here's a different aspect of the issue which recieves pretty much zero attention: Apparently part of the issue lies within the Triple Zero callcentres. This is not to lay the blame with them, however the business model they follow calls for a 90 second AHT (Average Handling Time); the same as in callcentres handling calls for fast food chains (personal experience). This causes the agents to put many jobs through as a Code One (due to indicators such as shortness of breath, etc., which can, of course, indicate very serious problems but more often than not are much more minor), which should be categorised as much less 'important'. This is not the agents' fault, for they are simply doing their job to the standard they are required. However, calls are put through as higher priority for the sake of saving seconds in AHT (on which they are judged in terms of job performance) rather than gathering more information for better categorisation for dispatch. This, in turn, causes MICA paramedics to be sent to jobs which ought to be handled by normal ambulances. Of course, this means that the MICA paramedics who should be handling the Code One jobs aren't available to be where they should be to save lives that are actually in danger.

    Violet Wednesday 22 May, 2013 - 11:11 AM
  • Don't blame the ambos, hospitals etc...Blame the government! They are the ones cutting funding. Stop listening to the "opposition", they were in for how long & are just blaming the others for their own mistakes. Also look at the dispatch system. ESTA sit on some non emerg jobs for up to 2 hours, then the ambos cop it for being late. Not only do the Ambos have to contend with this, but look at us in the country where we can travel up to 30-50 mins to reach a patient.Wake up Victoria, get into the Pollies to fix THEIR problems.

    Annoyed Monday 29 April, 2013 - 10:47 AM
  • Picture this:I called the Ambulance last month on a Saturday night because my mother had excruciating pains in her stomach and could not stop vomiting and was moaning in agony.I was told they would be there in one hour.An hour later i was back on the phone with 000 and was told to wait another hour as it was "Saturday night" and they flat out with 30 cases in the que.I happened to mention that my mother also had an abdominal hernia.I was phoned back by a paramedic who "performed" call triage and told me to push my mothers hernia back in??? and I was better off taking her to the hospital myself as it would be another 4 hours before they could get to my mother with no mention of her acute vomiting and doubled over stomach pains.I told them of course, better to save the drug overdose cases on a Sat night instead of a 64 year old woman in absolute agony.I bundled my mum with great difficulty (as she could barely walk due to the pain)in my friends car just after 12.30am and took her to the hospital where after performing many tests on my mum (took them all night to stop the vomiting and pain)the hospital admitted her to the ward.My mother needed emergency surgery for an incarcarated hernia bowel obstruction.She subsequently spent the next ten days in hospital after having bowel and hernia surgey.She could have died!!!!!.I read an article somewhere where it was stated that waiting for the Ambulance is like waiting for the police to arrive.Usually they dont.What a waste of time and resources.Accountability anyone? Thanks for nothing Ambulance Victoria.

    citygirl Wednesday 24 April, 2013 - 5:16 PM
  • Anyone thought about road congestion causing delays. We all know our roads are hopeless and the advent of super trams stops doesn't help. Cars including the ambos struggle to past.

    Tony Tuesday 23 April, 2013 - 9:03 PM
  • Picture this:I called the Ambulance on Saturday night last month because my mother had excruciating pains in her stomach and could not stop vomiting and was clearly in agony-I was told they would be there in one hour.An hour later i was back on the phone with 000 and was told to wait another hour as it was "Saturday night" and were they flat out with 30 cases in the que.I happened to mention that my mother also had an abdominal hernia.I was phoned back by a paramedic who did call triage and told me to push my mothers hernia back in???with no mention regarding the acute vomiting and excruciating stomach pains and that I was better off taking her to the hospital myself as it would be another 4 hours before they could get to my mother.I told them of course,better to save the drug overdose cases on a Sat night instead of a 64 year old woman in agony.I bundled my mum in my friends car who arrived at 12.30am and we took her to the hospital where after performing many tests on my poor mum (took them all night to stop the pain and vomiting)and admitting her urgently to the ward.It turned out my mother needed emergency surgery scheduled for the Monday for an incarcarated hernia bowel obstruction.She stayed in hospital for the next 10 days.She could have died!!!!!.I read an article somewhere where it was said that the ambulance service has now become like the police service and people will just have to wait until they turn up if they turn up at all.What a waste of time and resources.Performance assessment anybody???Thanks for nothing Ambulance Victoria.

    citygirl Tuesday 23 April, 2013 - 6:54 PM
  • Today i witnessed the backlog first hand. Waited for 4 hours in the Emergency Department at the Austin hospital with the two brilliant Paramedics who collected me, along with 10 or so other Paramedics all waiting for hours to admit their patients. God Bless the Paramedics who want nothing more than to help people but instead must stand around as there were no beds! I left after 4 hours without having been seen!

    Please don't blame the Ambo's, blame the system!!!

    Tania Tuesday 23 April, 2013 - 6:18 PM

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