Listener Complaints Form
Complaints Introduction
All program content on this station (music, news, talk, etc) is regulated by the Commercial Radio Codes of Practice (Codes).
The Codes provide a complaints process through which you can make an official complaint if you reasonably feel that the station has broadcast a program which breaches the Codes.
You do not need to refer to the Codes in making a complaint, but you must adequately describe the nature and details of your complaint, including the date, time and name of the pragram.
Your complaint cannot be made more than 30 days after the broadcast, otherwise we are not obliged to respond to it.
How we deal with your complaint
On receiving a valid complaint, we will write back to the address supplied within 30 days of receipt.
If you are not satisfied with that response, you are entitled to refer the matter to the Australian Communications and Media Authority (ACMA).
Making your complaint
To make a complaint, you must write to us by letter or fax. Please download the written complaints form here.
If using the written form, please FAX TO “Attention: Station Manager” to (03) 8667 3776, or POST TO: “The Station Manager” Radio 3AW/Magic 1278 Melbourne Pty. Limited, Media House, Level 7, 655 Collins Street, Docklands, VIC 3008 Australia.
For a copy of the Codes, visit www.commercialradio.com.au.
