An ugly incident involving a parking inspector being threatened after handing out a ticket in the Docklands, has exposed a “bigger issue” with the culture of council staff according to Council Watch president Dean Hurlston.

Mr Hurlston believes many council staff see themselves as “an enforcer rather than a service provider” which is leading to many people having a lot of contempt for council staff with the way they are treated.

Press PLAY to hear him highlight the “bigger issue” with the culture of council staff

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