Complaints

Do you want to make a complaint about something you have heard or viewed?

To make a complaint, you must write to us by letter or submit your complaint online.

For complaints about content heard on radio, please complete the form below.

Please note that this form is to be used only for complaints made under the Commercial Radio Code of Practice (Code).

For general feedback you can complete our feedback form.

Content which is broadcast on this station is regulated by the Code. The Code covers areas such as material not suitable for broadcast, news and current affairs, Australian music, live hosted entertainment and the promotion of gambling during live sports.

The Code provides a process through which a listener may make a formal complaint to a station asserting a breach of the Code. The complaints process is set out in section 10 of the Code.

A complainant who is not satisfied with the response it receives from the station may refer the matter to the Australian Communications and Media Authority for resolution.

Under the Code, complaints relating to advertising, other than complaints under section 4 (identifiability of advertising material) and section 9 (gambling and betting odds), should be sent to the Advertising Standards Bureau – www.adstandards.com.au

Your Code complaint should not be made more than 30 days after the broadcast, otherwise, we are not obliged to respond to it.

Code Complaint Form

If you would like to make a complaint under the Code, you can complete an online form here. Please check our privacy policy before submitting the form.

If using post, please complete this Code Complaint Form  and mail it to:  “Radio Code Complaints”, Radio 3AW, PO Box 369, Melbourne, VIC 3001 Australia.

For a copy of the Code, visit cra.au/regulation-and-codes

Online News and Current Affairs

News and current affairs content published by 3AW is subject to Tapt Media’s Online News and Current Affairs Editorial Standards Policy. Click here to view a copy of the policy.

If you would like to make a complaint under our Online News and Current Affairs Editorial Policy, you can complete an online form here.