on air now

Angered consumers: AGL embroiled in a major billing error

AGL is tied up in a major billing error on gas and electricity bills and is forcing customers to pay back miscalculated pensioner concessions.

Because of the mistake AGL is sending out new bills demanding urgent payments from its customers.

The supplier has made contact with its consumers and advised them they have been ‘overpaid state government rebates since March’.

Customers have been told the funds will have to be reversed.

Those who have their bills direct debited will now be charged a new amount automatically at their next due date.

Outraged customers told 3AW’s Neil Mitchell they are expected to pay back funds, ranging between $50 and $500 dollars, by the 25th of September.

3AW has contacted the energy supplier who confirmed around 9000 customers will be receiving a letter this month outlining  repayments for the companies miscalculations.

AGL says they hope to have statement to us later today.

Click PLAY below hear how the story unfolded this morning