Anyone who touched on their Myki during these times will get their money back

Anyone who touched on with Myki between 3-7pm yesterday will be automatically reimbursed for a two-hour fare.

Metro made the announcement this afternoon, about 24 hours after the public transport system came to a grinding halt thanks to an apparent computer glitch.

That time frame catches the thousands of commuters stranded on platforms or trapped in idle trains, as well as many passengers who were unaffected.

FULL STATEMENT

Yesterday afternoon we had an unprecedented issue with our train control computer system, which prevented us from safely running trains across the network. I am very sorry and deeply disappointed this happened.

I am personally making sure we understand every detail of what happened last night. We place the highest priority on ensuring our passengers can travel on a reliable and safe network.

In recognition of the inconvenience our passengers experienced, we will be issuing an automatic refund to those who were affected.

Passengers that touched on in the metropolitan train network between 3pm and 7pm will be reimbursed for the cost of their two-hour fare.

Both myki money and myki pass passengers travelling on a full fare will be reimbursed $4.10 and concession travellers will receive $2.05.

These refunds will be processed automatically over the next 30 days – passengers do not need to fill out an application form.

Passengers that require more information should contact our call centre on 1800 800 007.

With more than 220,000 passengers using the metropolitan train network daily, our passengers rely on us to get where they need to be safely and quickly, and yesterday did not live up to that standard.

Our goal is to keep the network moving and make sure this type of delay doesn’t happen again.