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ANZ App + Westpac EFTPOS crash amid Boxing Day sales transactions

3AW Mornings

UPDATE

Westpac advise the issues with their payment processing system, which saw customers stranded and unable to pay in stores, should be resolved as of 1.20pm.

Some shops were forced into only accepting cash-only transactions, as Westpac EFTPOS machines displayed an error message.

Westpac later confirmed to 3AW point of sale machines were experiencing issues which began at just before midday.

They say the problem was fixed just before 1pm, with all point of sale devices now back up and running, but transactions are not expected to appear on Westpac live online banking until later this afternoon.

“We understand the impact and sincerely apologise for any inconvenience. We have put system updates in place and can confirm that the issues have been resolved.” 

EARLIER

The ANZ App was down for hours today, on one of the busiest days of the year for banking transactions.

Jan told Tony Jones his app shows an error message which reads: Something went wrong, please try again later.

“I waited about 20 minutes on the phone and they said it’s down nation-wide,” Jan said.

“They don’t know when it’s going to be back up and running.”

Click PLAY below to hear more

ANZ confirmed to 3AW Drive (about 4PM) after being down for several hours, the ANZ app is back in operation.

3AW Mornings
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