Businesses accused of ‘rorting’ customers with surcharges

Businesses have been accused of “rorting” customers with surcharges, with figures showing surcharges in cafes and restaurants are up 15 per cent from last year.

Adjunct Professor at Swinburne University, Steve Worthington, told Neil Mitchell businesses are being “deceitful” by not alerting customers to surcharges and “there’s a bit of rorting going on here”.

Press PLAY to hear him explain + a way to avoid surcharges

Owner of pizza restaurant 400 Gradi in Brunswick East, Johnny Di Francesco, says his place doesn’t charge a service fee, but understands why surcharges have gone up in recent times.

Press PLAY to hear him talk on the matter