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Train mayhem: Metro still unsure how it happened

3AW Breakfast
Article image for Train mayhem: Metro still unsure how it happened

Metro says it’s yet to make up its mind on how to compensate commuters caught in last night’s network meltdown.

There was initial fury at reports commuters would only be compensated on a case-by-case basis, with individuals having to lodge paper applications.

But  Metro CEO Mike Houghton has told Justin and Kate no decision has been made.

“We will be refunding passengers affected by the disruption yesterday afternoon,” he said.

“We are exploring options how we do that and we will confirm that later today.”

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The entire network was brought to a grinding halt due to a computer problem yesterday.

No trains were able to run while the issue was being resolved.

It sparked chaos on packed platforms and left passengers stuff on trains for up to one hour.

Mr Houghton said the cause of the meltdown was still not clear, nor “how the system failed to the point where the back-up failed”.

It’s been reported that the government was on the cusp of signing a new seven-year deal with Metro to run the system

Mr Houghton wouldn’t comment on whether yesterday’s mayhem jeopardised that.

 

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