Fears supermarket self-serve checkouts are ‘normalising’ theft among shoppers
There are fears supermarket self-serve checkouts may be normalising theft.
It’s been revealed about 10 per cent of shoppers admit to cheating the system.
That figure rises to one in six shoppers aged under 30.
Whether it’s putting expensive items through as carrots, or ‘accidentally’ failing to scan an item, payment fraud cost retailers more than $380 million last year.
3AW producer Brianna shared with the Breakfast boys some insights as a former supermarket insider:
British criminologist Adrian Beck told The Age research had shown shoppers, who wouldn’t dream of stealing from the shop floor, were happy to steal at the checkout.
That feeling increased when shoppers felt the retailer in question was cutting corners on customer service.