How and why customers have become more aggressive and abusive

It’s no secret customers have got more aggressive and abusive in recent years, but a new study has been made public after the issue forensically.

“We certainly saw it spike during the pandemic, but what we’ve found is that there really wasn’t a good measure of the types of aggression that were being played out in those service settings and what was the impact of that aggression,” Professor Gary Mortimer told 3AW Mornings.

Press PLAY below to find out what they found