Jetstar customer blasts airline for lack of communication
A Melbourne man in Honolulu who has had his Jetstar flight cancelled has hit out at the airline for its poor communication to customers.
Jerome Murnane and his family were scheduled to fly out of Honolulu this morning, but their flight was cancelled due to a cracked plane windscreen.
They were rebooked on a flight on Wednesday and told they’d receive $150 per night for accommodation.
Mr Murnane couldn’t find any way to contact Jetstar with questions, so he trawled Facebook and discovered some other passengers on his plane had travelled to the airport and were being put up by the airline at hotels.
He decided to go to the airport to try and secure the same deal.
“$150 doesn’t buy you a cup of coffee in Honolulu,” he told Neil Mitchell.
Jetstar agreed to put Mr Murnane and his family up in a hotel, and have rebooked them on a flight to Sydney tomorrow morning, with a 12-hour layover before a connecting flight to Melbourne.
Mr Murnane says the lack of communication from Jetstar isn’t good enough, and some passengers who didn’t know they could be put up in accommodation have been left hugely out of pocket.
“I was standing with a guy next to me at 4 o’clock this morning at the resort we’re staying at, The Hilton, and he was paying $2700, because we had no communication from Jetstar,” he said.
“The only way I knew was, as I say, the Facebook people.”
Press PLAY below to hear Mr Murnane telling Neil Mitchell what happened