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A simple Centrelink phone call has left a Melbourne woman ‘flabbergasted’

There’s been an embarrassing bungle at Centrelink, due to its voice recognition technology.

Michelle told 3AW’s Neil Mitchell she simply wanted to check the progress of a recent claim, but received the following message:

Centrelink: “What’s the reason for your call?”

Michelle: “Progress of my claim.”

Centrelink: “That’s about payment for a stillborn baby, is that correct?”

Michelle said she tried calling twice and received the same response.

“I was quite shocked,” she told Neil.

“If I had been someone who had gone through such a heartbreaking experience, to have it put in those words… ‘payment for a stillborn baby’,

“I’m just flabbergasted.”

Click PLAY above to hear the call on 3AW

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