A simple Centrelink phone call has left a Melbourne woman ‘flabbergasted’
There’s been an embarrassing bungle at Centrelink, due to its voice recognition technology.
Michelle told 3AW’s Neil Mitchell she simply wanted to check the progress of a recent claim, but received the following message:
Centrelink: “What’s the reason for your call?”
Michelle: “Progress of my claim.”
Centrelink: “That’s about payment for a stillborn baby, is that correct?”
Michelle said she tried calling twice and received the same response.
“I was quite shocked,” she told Neil.
“If I had been someone who had gone through such a heartbreaking experience, to have it put in those words… ‘payment for a stillborn baby’,
“I’m just flabbergasted.”
Click PLAY above to hear the call on 3AW