Qantas passengers left stranded at Newcastle airport

Passengers on a flight from Chile to Sydney have endured 14 hours in limbo at Newcastle after their flight was diverted due to bad weather.

Newcastle isn’t an international airport, meaning the passengers couldn’t clear customs.

“We weren’t allowed to get off the plane for seven hours,” Robert told Neil Mitchell.

Press PLAY below to hear what happened

Qantas sent 3AW Mornings the following statement.

“Storms in Sydney on Saturday night impacted a number of airlines and required some domestic and international flights to divert to other airports. This included our flight from Santiago to Sydney which diverted to Newcastle.

“Qantas customer support team members travelled from Sydney to Newcastle to assist customers in the terminal through the night.

“We understand that this would have been a frustrating experience for our customers and an uncomfortable night, and we thank them for their patience and understanding of the impact the storms had on flights into Sydney.”