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Telstra outage impacts thousands nationally

UPDATE: Telstra says it will investigate what caused a national outage affecting customers across the country today, the second major outage in a number of weeks.

Phone calls and data were affected this morning, with customers reporting they were unable to use their mobile phones and ‘SOS only’ displayed where 3G or 4G should be.

Group managing director for networks Mike Wright told Tom Elliott it was a fault in the core part of the network.

“We are still getting to the root cause,” he said.

“We do know what started as a fault in the core of the network prevented customers from accessing the 4G layer in the network.”

Services have mostly returned to normal.

Click PLAY to hear more from Telstra’s group managing director of networks Mike Wright

“It’s definitely a national outage of some form,” tech expert Trevor Long told Neil Mitchell.

“It could take some time to work out.

“They’d be frantic right now.”

Click PLAY below to hear more on 3AW

Telstra have issued 3AW Mornings with the below statement:

Our 3G and 4G voice and data traffic volume continues to be progressively restored nationally. We are working with many of our enterprise and government customers to ensure their services are restored as quickly as possible.