The story about a 96-year-old woman that is ‘one of the worst’ Jacqui Felgate has ever heard

Caller Anne told 3AW Drive host Jacqui Felgate about her 96-year-old mother Mary, who had waited nearly two hours for an ambulance after falling and breaking her femur.

Press PLAY to hear the full details of Anne and Mary’s experience

“The service and the process is just appalling,” Anne said.

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