The VCAT win that could stop a frustrating Australia Post practice

A Melbourne couple has been awarded $3100 from Australia Post after lazy drivers repeatedly failed to deliver parcels to their home.

The pair took the postal service to the Victorian Civil and Administrative Tribunal (VCAT) after becoming increasingly frustrated by cards instructing them to go to the post office to pick up their parcels being left without their doorbell being rung — a practice known as ‘carding’.

Other parcels were flung up the external stairs at their property.

Consumer Action Law Centre CEO Gerard Brody says he “very much hopes” the case will stop posties from carding.

“This case at the Victorian Civil and Administrative Tribunal applied a very effective Australian consumer law and said it applies to Australia Post,” he told Neil Mitchell.

“The consumer law says that services must be delivered with due care and skill, and that would include parcels being delivered to the residential address where they are addressed.

“I think that it is a clear indication for Australia Post that they’ve got to comply with Australian consumer law.”

Press PLAY below to hear what it could mean for other Aussies fed up by parcel delivery failures