Union dubs Qantas apology a ‘massive own goal’

The Transport Workers Union has labelled Qantas’ attempt to make good after travel chaos a “massive own goal” which won’t fix the problems plaguing the airline.

The airline announced on Sunday a $50 travel credit for its frequent flyers as part of a formal apology for poor performance.

Transport Workers Union secretary Michael Kaine called the initiative a “massive own goal”, saying it won’t fix the issues of flight delays, cancellations and lost luggage.

“The Qantas management team seems to be in freefall”, he told Neil Mitchell.

“Good luck trying to redeem it, (there’s) been terrible system problems at Qantas.”

Press PLAY below to hear his reaction

Mr Kaine said it’s “interesting to hear the CEO apologising”.

“In any other company, it would’ve been accompanied by a resignation,” he said.

The union is calling for a “circuit breaker” to fix the aviation industry.

“What we really need is for the federal government to step in here and put an independent body in place in aviation that can make decisions in the community’s interest and not just the profit,” Mr Kaine said.