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Up to 300 jobs to go as Energy Australia closes call centre

Up to 300 jobs are on the line after Energy Australia confirmed plans to close its Mill Park call centre. 

The company has told 3AW Drive some of the jobs will be sent offshore to Manila when the centre closes in September 2016.

It is understood their Geelong and CBD call centres will not be impacted. 

Read Energy Australia’s full statement

‘Today we’ve made a tough but necessary decision at a challenging time for the energy sector.

‘In September next year, 10 months from now we will close our Mill Park contact centre, shifting some roles to a new contact centre in Manila and reallocating other functions to our other sites in Victoria.

‘That gives us time to support our people, whether they stay with the business or move on.

‘It’s not a decision we took lightly. These arrangements provide flexibility to rapidly scale our operations ? up or down ? to match customer demand. And it gives us options to enable our customers to better engage with us, how and when it suits them. Plus with a smaller real estate footprint in Melbourne, the move will save money which will enable us to provide a more competitive service to our customers.’

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