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V/Line passengers to receive refund for last night’s major delays

V/Line passengers who were forced to endure delays of 60 minutes or more in last night’s train debacle on the Cranbourne/Pakenham lines will receive a refund.

But there’s no guarantee for Metro passengers, some whose journeys were extended by more than an hour and twenty minutes.

Neil Mitchell called for all passengers to receive a refund on 3AW Mornings.

“Eighty minute delays – you shouldn’t have to pay for that,” he said.

“If you were stuck in that, Metro should refund your money.”

Click PLAY below to hear the full details 

But Public Transport Victoria CEO Jeroen Weimar said V/Line and Metro have different processes for issuing refunds.

“Certainly for the passengers who would have had the worst impact, the longer distance passengers on the V/Line network they will be refunded if they had a 60 minute delay,” Mr Weimar said.

“We assess Metro’s performance at the end of each month and if their performance falls below a certain threshold then the contract ensures they refund passengers at that point.”

“So there’s no guarantee that people who were screwed around by Metro yesterday will get their money back?” Neil asked.

“Not at this point,” Mr Weimar replied.

Click PLAY below to hear the full interview

Photo: Nine News

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