The comments from the Bupa managing director which made Jacqui Felgate’s head fall off

Bupa has been fined $35 million by the ACCC for incorrectly assessing thousands of mixed-coverage claims from 2018 until 2023.
3AW Drive host Jacqui Felgate reacted to the “outrageous” story, and replayed a snippet of the interview Tom Elliott conducted with Bupa managing director Kate Williams on 3AW Mornings on Tuesday.
“I was listening to this interview and my head just fell off,” Felgate said.
Press PLAY to hear the comments which fired up the 3AW Drive host
“That is a disgrace and somebody within that company should be held accountable.
“I would suggest that Bupa get in some people who know how to crisis manage, and they actually answer the question like a normal person, because people are not stupid.”
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